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Privacy statement
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Privacy statement
Welcome

Thank you for visiting RTC Passes Online. We are committed to your privacy and security, and strive to provide the best possible experience for our users and customers. We also strive to protect the personal and confidential information of those who use our online services.

The RTC is the sole owner of the information collected on this site, www.rtcwashoe.com. By using our online pass store, you are consenting to the collection of information and the use of practices described in this statement. Such practices may be modified from time to time by us without further notice. If we change our privacy policy, we will post a new statement on our site and change the date indicated at the bottom of the statement. Therefore, we encourage you to check the date of our privacy policy statement whenever you visit this site for any updates or changes.

Personal Information
We collect personal information in connection with the purchase of fare media sold from this site. We request information from the customer on order forms for passes. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may also be used to contact the customer. Information is saved in your profile in order to speed the customer order process during future purchases. RTC does not save any credit card information. RTC employees may have access to your personal information only for legitimate business purposes, such as processing your order. RTC will implement reasonable measures to protect the confidentiality of your personal information.

Only RTC site administrators will have access to all your order information. RTC does not sell or rent personal information. The bank or financial merchant processing the pass purchase will only have encrypted information deemed essential for processing the transaction. However, users should be aware that the RTC is a public agency and some information could be disclosed if required in accordance with public records laws.

Security
RTC is committed to the security of personally identifiable information available from or collected on the site. The RTC online pass store is highly secure. Our servers protect your information using encryption throughout the ordering process. RTC uses a standardized universal Internet technology called Secure Socket Layer (SSL) encryption in connection with certain personally identifiable information collected on the site. When you send information from your computer to our servers at the site, it is encrypted (locked) so that the information is protected during its transmission. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on the web pages that ask for credit card or other sensitive information.

Please be aware that information you send to us by e-mail is not necessarily secure. You should avoid including sensitive information such as your credit card numbers or bank account numbers on e-mails that you send to us. RTC has taken precautions to protect personally identifiable information from loss, misuse, or alteration. Any authorized third parties responsible for this information are committed to the same principles, and are required by contract to follow the same policies and guidelines as RTC in protecting this information. You should be aware, however, that even though protections are in place, RTC cannot guarantee against the occurrence of hardware failure, unauthorized intrusion, or technical problems.

You are solely responsible for maintaining the secrecy of your passwords and any account information. Please be careful and responsible whenever you are online. When you or we end your customer relationship with us, we will continue to treat the information we have about you in a confidential manner.

The Online Pass Sales store uses cookies to uniquely identify a shopper. If you do not have cookies enabled on your browser, then you will not be able to add items to your Shopping Cart, My Items list, or maintain an account because the web site has no way of knowing who the shopper is after he/she has moved from the Online Store page to the Shopping Cart page. If you are having problems with your Shopping Cart, My Items, or My Account you may need to enable cookies on your browser. Enabling cookies: In Internet Explorer 5.5 you can go to Tools/Internet Options. Click on the Security tab and then click on Custom Level. If you hit Page Down twice you will be taken to the section where you can choose to allow cookies. In Netscape 4.0 you can go to Edit/Preferences and click on the Advanced tab on the left. On the right you will see a section called cookies. This should be set to Accept All Cookies.

Special Notice
If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of this web site, you should contact our site administrator through the contact information given on this site.

Effective: October 30, 2008  
 
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