ATTENTION: ALL WASHOE SENIOR RIDE ELIGIBLE PARTICIPANTS STARTING MAY 1, 2023. RTC Washoe Senior Ride (Taxi Bucks) program is transitioning towards an automatic card-loading process. Click here for more information.
What is Washoe Senior Ride (WSR) Taxi Bucks Program?
The Washoe Senior Ride (WSR) Taxi Bucks program is a subsidized taxi program of the Regional Transportation Commission (RTC) and is funded by the ¼% of Washoe County sales tax allocated for public transportation. WSR provides alternative, reliable, and affordable transportation to Washoe County residents 60 years and older, RTC ACCESS clients (any age), and Washoe County Veterans (any age).
Each month WSR registered participants will receive a $60 taxi fare subsidy. Participants are issued an RTC WSR CardONE re-loadable card, which can be used to pay any part of a taxi fare. The taxi fare subsidy automatically loads each month for the duration of the program, and unused taxi fares do not roll over to the next month. This program and the subsidy are subject to available funding and may be changed or terminated by the RTC at any time.
PLEASE NOTE: THIS PROGRAM CANNOT BE USED IN CONJUNCTION WITH THE RTC WASHOE-Uber RIDES OR THE RTC WASHOE-Lyft RIDES VOUCHER PROGRAMS.
Where can I apply for Washoe Senior Ride?
- RTC 4th Street Station, 200 E 4th Street, Reno.
- RTC Centennial Plaza, 1421 Victorian Avenue, Sparks.
- Hours: 8:30 AM to 11: 30 AM and 1:30 PM to 3:30 PM (Monday-Friday)
Applicants 60 and over need to bring a government-issued photo identification, proof of age and Washoe County residency to one of the locations listed above. RTC ACCESS clients and Veterans simply need to bring their current ACCESS or Veteran ID card. Once your application has been approved, you will be issued an RTC WSR reloadable card. Only you can use your RTC WSR CardONE card—it is non-transferable and non-refundable.
To Check Your Card Balance:
Please call 775-348-0477 option 3 or online at rtcwashoe.com
How do I use my RTC WSR CardONE card?
All WSR trips must begin and end within the Washoe County boundary. Call the taxi companies directly to schedule your rides and only the participating taxi companies will accept the RTC WSR CardONE card to pay all or part of the fare. Please tell the dispatcher whether you use a wheelchair, scooter or other mobility device.
Participating Taxi Companies are available 24 hours a day, seven days a week:
Reno/Sparks Cab Co. – (775) 333-3333
Whittlesea Taxi Co. – (775) 322-2222
Yellow Cab Co. – (775) 355-3555
Reno Ryde – Download the App Flywheel (Apple Store or Google Play) (775) 400-3009
When using your RTC WSR CardONE card, you may use up to $60 in taxi fare value per trip for taxi fare payment. If your taxi fare is over $60, you must pay the additional fare by cash or credit card. When you get into the taxi, let the driver know you will pay with your RTC WSR CardONE card. If you do not inform the driver at the beginning of your trip, you must pay the full fare by cash or credit card. If your RTC WSR CardONE card does not have a picture, you must show the driver a government-issued photo ID card. The name on the identification card must match the name on the RTC WSR CardONE card.
At the end of the trip, the taxi driver will swipe your RTC WSR CardONE card to determine the total fare and give you a receipt showing the fare, the amount paid from your WSR account, any other amounts paid, and the balance remaining in your RTC WSR CardONE card. The taxi driver will then hand your RTC WSR CardONE card back to you along with the receipt.
What if I have a complaint about my taxi ride?
If a driver refuses to accept your RTC WSR CardONE card or you have any other concerns with the driver or taxi service, you should file a formal complaint with the Nevada Transportation Authority at (775) 687-9790 or visit nta.nv.gov.
What Else Should I Know?
- The WSR CardONE card cannot be used to tip the driver.
- No refunds for unused RTC WSR CardONE card taxi fare value.
- RTC WSR CardONE card are not valid on RTC RIDE and/or RTC ACCESS.
- RTC WSR CardONE card may only be used by the registered participants and cannot be given or sold to someone else. It is non-transferable, non-negotiable and non-refundable.
- Anyone abusing the program will be barred from participating in the program permanently.
- Users are responsible for scheduling, changing, and canceling taxi trip reservations.
- Be sure to let the taxi dispatcher know that you will be paying with RTC WSR CardONE card when you call to schedule a pick-up.
- RTC reserves the right to limit WSR Taxi Fare Value sales based on availability.
- This program and the subsidy are subject to change or termination at any time.
What if I lose my RTC CardONE card?
If your card is lost or stolen, call RTC Customer Service at (775) 348-0477 right away to deactivate your card. RTC is not responsible for unauthorized rides that were taken before the card was reported missing. To request for replacement card, call RTC Customer Service at (775) 348-0477. There is a $5 charge for a replacement card.
Questions or to find out your RTC WSR CardONE card account balance, call RTC Customer Service at 775-348-0477.
