March 6, 2020

Visit the Regional COVID-19 Information Website

Graphic showing reasons to ride transit during coronavirus, including to work, groceries, health care, care for others, and trips to essential businesses.

RTC COVID-19 Update: June 25, 2020

RTC is in compliance with the mandatory wearing of face coverings Directive issued by Governor Sisolak, effective June 25, 2020. Face coverings are now required to be worn by transit riders. Exceptions are as follows:

  • People with breathing complications
  • People with medical conditions
  • Children ages 2-9

Transit riders may use their personal face covering or request a free one from customer service. Thank you for complying with the Governor’s Directive for your safety and those around you.

RTC COVID-19 Update: June 7, 2020

The Regional Transportation Commission (RTC) of Washoe County is beginning to gradually reopen its physical administrative offices to staff on Monday, June 8, but for everyone’s safety, offices will remain closed to the public until the end of Phase II to minimize potential exposure to and transmission of COVID-19.

RTC Customer Service at RTC 4TH STREET STATION will also remain closed until Monday, June 15, when limited access will be available for sales and customer service in the north building from 8 a.m. – noon and 1 p.m. – 5 p.m. Only six people will be permitted in the building at a time and people are encouraged to practice social distancing. There will be no access available to restrooms at this time.

Customer Service at RTC CENTENNIAL PLAZA STATION is open.

The public is asked to reach out to RTC’s departments by phone or electronically using the email addresses below. Calls and emails will be answered during normal business hours, Monday through Friday.

• RTC General Information: (775) 335-1826, info@rtcwashoe.com, or to submit comments to any department visit https://www.rtcwashoe.com/about/contact/contact-form/
• RTC Public Transportation Offices: (775) 335-0020 or (775) 332-3136 or rtctransit@rtcwashoe.com
• RTC Public Transit Customer Service: (775) 348-RIDE (7433)
• RTC Engineering: (775) 348-0171 or rtcengineering@rtcwashoe.com
• RTC Planning: (775) 335-1901 or rtcplanning@rtcwashoe.com
• RTC Finance: (775) 335-1845 or rtcfinance@rtcwashoe.com
• Public Comment Submissions for RTC Board Meetings: rtcpubliccomments@rtcwashoe.com. Comments should be submitted before each RTC monthly board meeting.

Transit Services:
Transit services continue on a normal schedule. Increased transit vehicle sanitization remains in place and the RTC is working towards installing hand-sanitizing stations on each bus. The RTC encourages passengers to practice social distancing and use face coverings. Visit rtcwashoe.com to sign up for route-specific alerts, including detours and service modifications.

Public Meetings:
The RTC will continue to provide virtual community engagement opportunities and will not have in-person public meetings until further notice.

More Information:
The RTC will continue to monitor and implement safety protocols and recommendations as directed by Governor Sislolak, public health authorities, and local leaders to ensure the safety and well being of our employees, our transit and construction contractors, our customers and our community. This situation is fluid and is subject to change, as needed. Go to rtcwashoe.com and follow RTC on social media.

RTC COVID-19 Update: May 1, 2020

Transit Update:
Safety for all employees, our customers and the general public is our top priority. The RTC and our transit contractors, Keolis and MTM, share a commitment to safety during these uncertain times. Since the onset of this crisis, the RTC has remained focused on how to safely continue providing essential transit services to our community.

Some of these safety measures were in place in early March, and others were added as more information became available. In all cases, we have met or exceeded County, State, Federal and CDC guidelines.

  •  Keolis has created work stations where bus drivers can pick up daily personal protective equipment (PPE) items such as face masks, gloves and sanitizing wipes. Keolis is also providing their employees with information about how to stay safe by delivering more frequent safety messaging via technology, in place of physical meetings.
  • The RTC and Keolis are working together to help maintain social distancing on RTC RIDE buses. Some bus seats are marked with an X to identify no-seating areas. This helps to ensure passengers are riding six feet away from each other. Passengers are advised to monitor their seating locations to ensure social distancing guidelines are followed for their safety and the safety of their fellow passengers.
  • On RTC RIDE buses, the ADA section near the front of the bus is closed to passengers, with the exception of passengers in wheelchairs, giving bus operators 14 feet of space from passengers.
  • Transit passengers are also asked to remain behind the yellow or white line on the bus to keep six feet away from transit operators.
  • Keolis has installed a plastic shield curtain between the coach operator and the fare box to enhance social distancing between the driver and riders.
  • We are advising our passengers that for their safety and the safety of fellow passengers, we recommend the use of face coverings during essential outings. Furthermore, they are advised that this is an additional protective measure, and not a substitute to relax social distancing measures that are key to containment efforts, along with other health and safety precautions that are in place.
  • Transit passengers can continue to expect the increased frequency of our sanitation and disinfection practices using a strong disinfectant approved for use against COVID-19 on our transit vehicles and at RTC transit centers.
  • Ridership is down more than 60 percent, but we have not cut or reduced service with the commitment of providing essential transit service for critical trips for individuals who depend on transit. The reduction in ridership has also allowed for social distancing at our transit centers and on RTC RIDE buses.
  • At this time, only six percent of our trips have 15 or more passengers. We are monitoring trips and adding booster buses to prevent crowding.
  • The RTC recommends touch-less methods to purchase transit passes. Ninety percent of passengers use pre-paid passes. The best way to buy tickets is by using the Token Transit app on their smartphone or mobile device, or going online to https://www.rtcwashoe.com/public-transportation/buy-passes/. Passes can also be purchased at Pass Vending Machines located at RTC 4TH STREET STATION and RTC CENTENNIAL PLAZA transit centers.
  • RTC ACCESS paratransit service is only transporting one passenger at a time. Drivers also have the option to use PPE during their shifts.
  • There is Covid-19 and social distancing safety signage & messaging at RTC bus stations and on transit vehicles.

Construction Update:
Governor Sisolak’s Emergency Directive 003 designated construction operations on critical infrastructure as essential. At the RTC, contracted construction crews fill a critical role in building and improving regional roadways and transit facilities.

The RTC is working with its contracted construction crews to ensure the health and safety of their employees and the community. Continuing and accelerating construction operations safely is critical to advance important infrastructure projects, especially while many businesses have modified operations.

Crews are taking health and safety seriously during the pandemic by following the Nevada Occupational Safety and Health Administration’s (OSHA) COVID-19 guidance for construction operations, including:

  • Construction workers practice social distancing by being six feet away from each other.
  • Face coverings are recommended and being used by construction crew members.
  • Construction management has scaled down crew sizes and requires social distancing at safety meetings.
  • Workers eat meals separately in their vehicles or in areas that allow at least six feet of separation.
  • Crews avoid carpooling.
  • Crews avoid common-use water coolers.
  • Workers are asked to wash their hands frequently with soap and water.
  • Construction crews are provided portable bathroom units with wash basins and soap for thorough hand cleaning.
  • Crews are provided bottles of disinfectant and wipes for tools and vehicles.
  • Crews are provided hand sanitizer.
  • Workers must stay home if they exhibit any symptoms consistent with a cold, flu or COVID-19.

RTC Administrative Offices:
The RTC remains open for business, but administrative and transit customer service offices are closed to the public to minimize potential exposure to and transmission of COVID-19. The public is asked to reach out to RTC’s departments by phone or electronically using the email addresses below. Calls and emails will be answered during normal business hours, Monday through Friday.

• RTC General Information: (775) 335-1826, info@rtcwashoe.com, or to submit comments to any department visit https://www.rtcwashoe.com/about/contact/contact-form/
• RTC Public Transportation Offices: (775) 335-0020 or (775) 332-3136 or rtctransit@rtcwashoe.com
• RTC Public Transit Customer Service: (775) 348-RIDE (7433)
• RTC Engineering: (775) 348-0171 or rtcengineering@rtcwashoe.com
• RTC Planning: (775) 335-1901 or rtcplanning@rtcwashoe.com
• RTC Finance: (775) 335-1845 or rtcfinance@rtcwashoe.com

The RTC will continue to monitor the situation and implement safe health protocols and recommendations as directed by the Washoe County Health District, the CDC, and local and state leaders to ensure our community’s safety and well being.

The RTC is participating in COVID-19 support as a member of the Governor’s Statewide Joint Information Center, the Regional Response Information Center, and the Emergency Operations Center teams.

This situation is fluid and is subject to change, as needed.

RTC COVID-19 Update – April 10, 2020

The RTC and Keolis are working together to help maintain social distancing on our buses. Some bus seats are marked with an X to identify no seating areas. This helps to ensure passengers are riding 6 feet away from each other. Passengers should monitor their seating locations to ensure social distancing guidelines are followed for their safety and the safety of their fellow passengers.

RTC COVID-19 Update – April 6, 2020

The Centers for Disease Control and Prevention (CDC) has adjusted its recommendations to recommend wearing cloth face coverings in public settings. For your safety and for those around you, we recommend the use of face coverings during essential outings.

Please note that this is an additive protective measure, and not a substitute to relax social distancing measures that are key to containment efforts, along with other health and safety precautions in place.

Watch this video on how to easily make a face covering: https://youtu.be/tPx1yqvJgf4

RTC COVID-19 Update – March 23, 2020

The Regional Transportation Commission (RTC) of Washoe County continues to make operational changes in response to the evolving COVID-19 (novel coronavirus) threat to our community. The RTC is following recommendations and mandates from the Washoe County Health District and state and local leaders in response to this situation.

Transit Safety:
Transit continues on a normal schedule. Governor Sisolak has classified transit as an essential community service. The health and safety of our employees, transit riders, their families and the general public is our first priority.

To help keep everyone safe, the RTC has these practices in place:
• Transit passengers can continue to expect the increased frequency of our sanitization and disinfection practices using a strong disinfectant approved for use against COVID-19 (novel coronavirus) on our transit vehicles and at RTC transit centers.
• RTC’s Transit Operator, Keolis, has created stations where bus drivers can pick up daily items such as gloves and sanitizing wipes. Keolis is also providing bus drivers with information about how to stay safe.
• On RTC RIDE buses, the ADA section near the front of the bus is closed to passengers, with the exception of passengers in wheelchairs.
• The RTC recommends touchless methods to purchase transit passes. The best way to buy tickets is by using the Token Transit app on your smartphone or mobile device, or going online to https://www.rtcwashoe.com/public-transportation/buy-passes/. Ticket Vending Machines are also located outside of 4TH STREET STATION on the middle island near Routes 5 and 15.
• The RTC reminds transit passengers to practice social distancing by sitting or standing at least six feet away from each other when riding the bus or waiting to board.
• Transit passengers are also asked to remain behind the yellow or white line on the bus to keep six feet away from transit operators.
• RTC ACCESS paratransit service is only transporting one passenger at a time.

These changes are designed to help safeguard the public and RTC employees against the potential spread of COVID-19 in our community. This situation is fluid and is subject to change, as needed. Go to rtcwashoe.com and follow RTC on Facebook, Twitter, Instagram and YouTube.

The RTC will continue to monitor and implement safety protocols and recommendations from the Washoe County Health District, the CDC, and local and state leaders to ensure the safety and wellbeing of our employees, our customers, and the general public.

RTC COVID-19 Update – March 21, 2020

The Regional Transportation Commission (RTC) of Washoe County continues to make operational changes in response to the evolving COVID-19 (novel coronavirus) threat to our community. The RTC is following recommendations and mandates from the Washoe County Health District and state and local leaders in response to this situation. Governor Sisolak has classified transit as an essential community service. Heightened awareness of coronavirus may cause service delays, and the RTC apologizes for any inconvenience.

The health and safety of employees, bus and paratransit drivers, transit riders, their families and the general public is the RTC’s top priority. The RTC reminds transit passengers to practice social distancing by sitting at or standing at least six feet away from each other when riding the bus or waiting to board. Transit passengers are also asked to remain behind the white line on the bus to keep six feet away from transit operators. At this time, RTC ACCESS paratransit service is only transporting one passenger at a time.

Transit passengers can continue to expect the increased frequency of RTC’s sanitization and disinfection practices using a strong disinfectant approved for use against COVID-19 (novel coronavirus) on our transit vehicles and at RTC transit centers. Go to rtcwashoe.com for information and to sign up for Transit Alerts. Follow RTC on social media for updates.

RTC COVID-19 Update – March 19, 2020

The Regional Transportation Commission (RTC) of Washoe County continues to make operational changes in response to the evolving COVID-19 (novel coronavirus) threat to our community. The RTC is following recommendations and mandates from the Washoe County Health District and state and local leaders in response to this situation.

The health and safety of our employees, transit riders, their families and the general public is our first priority. Current recommendations for public safety include social distancing and proper hand-washing etiquette. Individuals who are sick, or with underlying medical conditions, are encouraged to stay home and contact medical professionals for directions to stay safe and receive medical care.

RTC Transit:
Governor Sisolak has classified transit as an essential community service. Heightened awareness of coronavirus may cause service delays, and we apologize for any inconvenience. The RTC is making adjustments as needed to continue serving our customers.

The RTC 4TH STREET STATION North Building, South Building and Customer Service window will be closed to the public indefinitely to minimize public interaction in the interest of everyone’s safety. Customer Service can be reached by calling (775) 348-RIDE (7433). To purchase tickets, Ticket Vending Machines are located outside of 4TH STREET STATION on the middle island near Route 15 and Route 5 as well. Tickets can also be purchased by downloading the Token Transit app on your smartphone or mobile device.

Transit passengers can continue to expect the increased frequency of our sanitization and disinfection practices using a strong disinfectant approved for use against COVID-19 (novel coronavirus) on our transit vehicles and at RTC transit centers. Go to rtcwashoe.com for information and to sign up for Transit Alerts and follow RTC on social media for updates.

RTC Administrative Offices:
The RTC remains open for business, but effective Friday, March 20 at noon, administrative and transit customer service offices will be closed to the public to minimize potential exposure to and transmission of COVID-19. The public is asked to reach out to RTC’s departments by phone or electronically using the email addresses below. Calls and emails will be answered during normal business hours, Monday through Friday.

• RTC General Information: (775) 335-1826, info@rtcwashoe.com, or to submit comments to any department visit https://www.rtcwashoe.com/about/contact/contact-form/
• RTC Public Transportation Offices: (775) 335-0020 or (775) 332-3136 or rtctransit@rtcwashoe.com
• RTC Public Transit Customer Service: (775) 348-RIDE (7433)
• RTC Engineering: (775) 348-0171 or rtcengineering@rtcwashoe.com
• RTC Planning: (775) 335-1901 or rtcplanning@rtcwashoe.com
• RTC Finance: (775) 335-1845 or rtcfinance@rtcwashoe.com
• Public Comment Submissions for RTC Board Meetings: rtcpubliccomments@rtcwashoe.com. Comments should be submitted before each RTC monthly board meeting.

These changes are designed to help safeguard the public and RTC employees against the potential spread of COVID-19 in our community. This situation is fluid and is subject to change, as needed. Go to rtcwashoe.com and follow RTC on Facebook, Twitter, Instagram and YouTube.

The RTC will continue to monitor and implement safety protocols and recommendations from the Washoe County Health District, the CDC, and local and state leaders to ensure the safety and wellbeing of our employees, our customers, and the general public.

RTC COVID-19 Update – March 18, 2020

ALL RTC RIDE buses are still running, and operating on a normal schedule.

The RTC 4TH STREET STATION North Building, South Building and Customer Service window will be closed to the public indefinitely, to minimize public interaction in the interest of everyone’s safety. To purchase tickets, Ticket Vending Machines are located outside of 4TH STREET STATION on the middle island near Route 15 and Route 5 as well. Tickets can also be purchased by downloading the Token Transit app on your smartphone or mobile device.

RTC’s Customer Service telephone line 775-348-RIDE remains active and open, normal hours Monday – Friday 8 a.m. – 12 p.m., 1 p.m. – 5 p.m. (Closed for lunch 12-1 p.m.).

RTC COVID-19 Update – March 17, 2020

ALL RTC RIDE buses are still running, and operating on a normal schedule.

The RTC 4TH STREET STATION North Building and Customer Service window will be closed to the public indefinitely, to minimize public interaction in the interest of everyone’s safety. The South Building remains open, with public restrooms and hand-sanitizing stations available. To purchase tickets, Ticket Vending Machines are located inside the South Building, and outside on the middle island near Route 15 and Route 5 as well. Tickets can also be purchased by downloading the Token Transit app on your smartphone or mobile device.

RTC’s Customer Service telephone line 775-348-RIDE remains active and open, normal hours Monday – Friday 8 a.m. – 12 p.m., 1 p.m. – 5 p.m. (Closed for lunch 12-1 p.m.).

RTC COVID-19 Update – March 16, 2020

At this time, the Regional Transportation Commission (RTC) of Washoe County administrative offices remain open for business and open to the public, but the RTC is making some changes to upcoming operations based on recommendations from the Washoe County Health District and government officials to limit public contact. These changes are designed to help safeguard the public and RTC employees against the potential spread of COVID-19 in our community. This situation is fluid and is subject to change, as needed. Go to rtcwashoe.com and follow RTC on social media channels for updates.

Transit Service:
RTC transit service continues on its normal schedule. Transit passengers can continue to expect the increased frequency of our sanitization and disinfection practices using a strong disinfectant approved for use against COVID-19 (novel coronavirus) on our transit vehicles and at RTC transit centers. Heightened awareness of coronavirus may increase service delays, and we apologize for any inconvenience. The RTC is making adjustments as needed to continue serving our customers. Go to rtcwashoe.com for information and to sign up for Transit Alerts and follow RTC on its social media channels for updates.

The health and safety of our employees, transit riders, and their families is our first priority. Current recommendations for public safety include social distancing and proper hand washing etiquette. Individuals who are sick or with underlying medical conditions are encouraged to stay home and contact medical professionals for directions to stay safe and receive medical care.

Upcoming RTC Board Meeting:
The RTC will hold a brief board meeting to allow the RTC Board to take action on urgent items on Friday, March 20 at 9 a.m. at RTC offices at 1105 Terminal Way in Reno, in the first floor conference room, suite 101. The public is urged to watch the meeting via Facebook livestream at Facebook.com/rtcwashoe. This meeting was originally scheduled to be accompanied by a Complete Streets Board Workshop. This workshop has been canceled and will be rescheduled.

RTC Agency and Public (Community) Meetings:
The RTC will work to identify opportunities to hold upcoming public meetings via conference call, online or virtually. Go to rtcwashoe.com and follow RTC on social media channels for updates.

Upcoming RTC Committee Meetings:
The RTC’s Technical Advisory Committee (TAC) and Citizens Multimodal Advisory Committee (CMAC) meetings are canceled for the month of April. Other RTC advisory committee meetings are subject to change. Go to rtcwashoe.com and follow RTC on social media channels for updates.

RTC Employee Schedule Changes:
The RTC is open for business and open to the public, but the RTC will reduce the number of people in RTC’s offices to minimize public interaction in the interest of everyone’s safety. The RTC will look for opportunities to allow employees to telework, where appropriate. The public is encouraged to contact RTC employees by phone or email to conduct business.

The RTC will continue to monitor and implement safety protocols and recommendations from the Washoe County Health District, the CDC, and local and state leaders to ensure the safety and wellbeing of our employees, our customers, and the general public.

March 6, 2020 Update:

Public safety is a high priority for the Regional Transportation Commission (RTC) of Washoe County. In response to the COVID-19 (novel coronavirus), the RTC has implemented additional public safety measures to minimize the spread of the disease.

The RTC disinfects its buses daily to minimize the spread of flu germs. Best practices dictate that surfaces in transit vehicles and transit stations be sanitized daily, as is currently taking place. Informational flyers and hand-sanitizing stations have been installed at RTC transit stations in downtown Reno and Sparks.

Bus drivers and passengers are being urged to use proper hand hygiene, safe-coughing etiquette, and to stay home if they are sick and urge the public to also follow these precautions.

The RTC is coordinating with the Washoe County Health District, its transit contractors, Keolis and MTM, Inc., and the American Public Transportation Association in an on-going review of health and safety protocols to ensure the safety of our employees and transit customers.

The RTC encourages everyone to share recommended preventive measures with their family, friends and co-workers to minimize the risk of infection.

For information about COVID-19, go to:
Washoe County Health District 
World Health Organization
Center for Disease Control 

Poster with details about how to prevent the spread of coronavirus