August 31, 2020

The Regional Transportation Commission of Washoe County (RTC) is enhancing its transit service and changes may affect your RIDE. The RTC is implementing these changes to continue to provide passengers with reliable and on-time service. These changes will improve transit access and passenger travel times to allow for more community-wide connectivity.

The following changes will be effective Saturday, September 5, 2020:
• Route 18: There will be three additional trips on weekdays at 7:15 p.m., 8:15 p.m. and 9:15 p.m., and four additional trips on Sundays at 9:15 a.m., 10:15 a.m., 11:15 a.m., and 12:15 p.m. to fill in gaps of service.
• Route 25: Discontinued and replaced with Route 26.
• Route 26: Reinstate Route 26, which will extend to Northern Nevada Medical Center. FlexRIDE will continue to serve this area. The McCarran Blvd., East Lincoln, Howard loop will be eliminated.
• All routes: Continuation of timetable adjustments to continue improving travel times and on-time performance.

Also included in this service change was an extension of Route 5 to serve the new Desert Skies Middle School/Washoe County Food Pantry. This extension began on Saturday, August 15 to coincide with the beginning of the school year.

Later this fall, the RTC will launch two new FlexRIDE service areas in Somersett and Spanish Springs. Spanish Springs will be merged with the current Sparks FlexRIDE service area to become the Sparks-Spanish Springs FlexRIDE zone, with access to Sparks and RTC CENTENNIAL PLAZA. FlexRIDE allows passengers to request rides at their closest curbside location and get dropped off at another curbside location within the microtransit service area. The RTC will provide more information about how to book FlexRIDE in these areas closer to the start date.

The RTC continually analyzes its transit operations to maximize resources and improve efficiency to enhance and provide quality customer service to riders. This analysis tracks ridership data, gathers input from the transit operators, and input received from passengers and the public.

The RTC encourages transit passengers to check their routes to see the changes at rtcwashoe.com, or by calling RTC Customer Service at (775) 348-RIDE. Route brochures will be available at RTC 4TH STREET STATION and RTC CENTENNIAL PLAZA. The brochures are free to the public and replace the Bus Book, which will be easier to use for the specific routes passengers ride.

The safety of our transit riders, RTC employees and contracted transit employees is a top priority for the RTC and our transit contractors Keolis and MTM. During the COVID-19 pandemic situation, the RTC and its transit contractors have implemented health and safety measures such as social distancing and the use of face coverings to safeguard our employees, coach operators, transit riders, and the general public. The wearing of face masks or cloth coverings are required to ride all RTC transit services, per Governor Sisolak’s June 24 Emergency Directive 024. Additionally, buses and transit stations will continue to be cleaned and disinfected on an on-going basis.

Transit passengers will see new bus stop signs and materials start to go up around the community starting about a week before the service change. Even though new signs will be up, the changes will not go into effect until Saturday, September 5.