June 4, 2020

The Regional Transportation Commission (RTC) of Washoe County is beginning to gradually reopen its physical administrative offices to staff on Monday, June 8, but for everyone’s safety, offices will remain closed to the public until the end of Phase II to minimize potential exposure to and transmission of COVID-19.

RTC Customer Service at RTC 4TH STREET STATION will also remain closed until Monday, June 15, when limited access will be available for sales and customer service in the north building from 8 a.m. – noon and 1 p.m. – 5 p.m. Only six people will be permitted in the building at a time and people are encouraged to practice social distancing. There will be no access available to restrooms at this time.

Customer Service at RTC CENTENNIAL PLAZA STATION is open.

The public is asked to reach out to RTC’s departments by phone or electronically using the email addresses below. Calls and emails will be answered during normal business hours, Monday through Friday.

• RTC General Information: (775) 335-1826, info@rtcwashoe.com, or to submit comments to any department visit https://www.rtcwashoe.com/about/contact/contact-form/
• RTC Public Transportation Offices: (775) 335-0020 or (775) 332-3136 or rtctransit@rtcwashoe.com
• RTC Public Transit Customer Service: (775) 348-RIDE (7433)
• RTC Engineering: (775) 348-0171 or rtcengineering@rtcwashoe.com
• RTC Planning: (775) 335-1901 or rtcplanning@rtcwashoe.com
• RTC Finance: (775) 335-1845 or rtcfinance@rtcwashoe.com
• Public Comment Submissions for RTC Board Meetings: rtcpubliccomments@rtcwashoe.com. Comments should be submitted before each RTC monthly board meeting.

Transit Services:
Transit services continue on a normal schedule. Increased transit vehicle sanitization remains in place and the RTC is working towards installing hand-sanitizing stations on each bus. The RTC encourages passengers to practice social distancing and use face coverings. Visit rtcwashoe.com to sign up for route-specific alerts, including detours and service modifications.

Public Meetings:
The RTC will continue to provide virtual community engagement opportunities and will not have in-person public meetings until further notice.

More Information:
The RTC will continue to monitor and implement safety protocols and recommendations as directed by Governor Sislolak, public health authorities, and local leaders to ensure the safety and well being of our employees, our transit and construction contractors, our customers and our community. This situation is fluid and is subject to change, as needed. Go to rtcwashoe.com and follow RTC on social media.