Title II

ADA & REASONABLE MODIFICATION POLICY (TITLE II)

RTC ADA (Title II) policy statement

The Americans with Disabilities Act (Title II) states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” At RTC, we are committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits, and activities.

Submitting an ADA (Title II) grievance

All complaints concerning discrimination in the provision or accessibility of RTC programs, services, benefits or activities, or about a response to a request for accommodation or modification of programs, services, benefits or activities, should be submitted to RTC. A formal complaint may be submitted by any of the following methods:

If you would like this form in an alternative accessible format, please contact RTC Customer Service at 775-348-0477.

The complaint should be submitted as soon as possible and no later than sixty (60) days following the actions upon which it is based. The complaint must describe the facts, including, if applicable, the date, time and location of the actions that are the subject of the complaint, and must state the requested remedy. Persons submitting complaints must include their name, address, telephone number and an email address, if one is available.

Within five (5) calendar days after receipt of the complaint, the ADA Compliance Officer, or designee, shall acknowledge receipt of the complaint in writing.

Within fifteen (15) calendar days after receipt of the complaint, the ADA Compliance Officer, or designee, shall meet with the person making the complaint to discuss the complaint, gather additional information and identify possible resolutions. Within twenty-one (21) calendar days following the meeting, the ADA Compliance Officer or designee shall respond to the complaint in written or other accessible format. The response shall explain RTC’s conclusions regarding the allegations made by the person who made the complaint and, if appropriate, suggest options for resolving the complaint.

Review of Grievance Request

The person making the complaint may request review of the complaint if they are dissatisfied with the ADA Compliance Officer’s response or proposed resolutions. Review requests must be made within fifteen (15) calendar days from the date of the ADA Compliance Officer’s response and may be submitted by any of the following methods:

Phone: 775-348-0400
Mail: RTC, Bill Thomas, Executive Director, Attn: ADA Grievance Review Request
1105 Terminal Way, Suite 217, Reno, NV 89502

Within twenty-one (21) calendar days after receipt of the review request, the Executive Director, or designee, shall either respond to the complaint in written or other accessible format or will contact the person making the complaint to obtain any necessary additional information. If additional information from the person who made the complaint is requested, the Executive Director, or designee, shall provide a response to the complaint within seven (7) days following receipt of the additional information.

All complaints and complaint review requests submitted to the ADA Compliance Officer in written, electronic or recorded format, as well as responses thereto, will be retained by RTC for at least (3) three years.

Note: If you are a RTC employee and have a question or concern about ADA within the employment setting, this is governed by Title I of the ADA. Please contact RTC Director of Administrative Services for more information.

ADA Reasonable Modification

The RTC may allow the reasonable modification of its policies to accommodate the special needs of persons with disabilities in order to allow them to fully utilize our services as required by 49 CFR Part 37.5(i.3). Whenever possible a request for a reasonable modification or accommodation shall be filed/requested in advance by:

Phone: 775-335-1902
Email: jgee@rtcwashoe.com
Mail: RTC, Jim Gee, ADA/Section 504 Coordinator
1105 Terminal Way, Suite 200, Reno, NV 89502

Requests for reasonable modifications or accommodations will not be approved if the request would: fundamentally alter the nature of the service, program, or activity; create a direct threat to the health or safety of others; result in an undue financial and administrative burden; or the individual would still be able to fully use the services provided by RTC without the modification. Individuals with disabilities may file complaints regarding reasonable modification or accommodation below by completing the online form or by contacting RTC Customer Service by telephone at 775-348-RIDE (348-7433) – Relay Nevada dial 711.

Person’s requesting reasonable modifications or accommodations may request a review if they are dissatisfied with the ADA Compliance Officer’s response or proposed resolutions. Reasonable modification review requests must be made within fifteen (15) calendar days from the date of the ADA Compliance Officer’s response and may be submitted by any of the following methods:

Phone: 775-348-0400
Mail: RTC, Bill Thomas, Executive Director, Attn: ADA Grievance Review Request
1105 Terminal Way, Suite 217, Reno, NV 89502

Within twenty-one (21) calendar days after receipt of the reasonable modification review request, the Executive Director, or designee, shall either respond to the reasonable modification request in written or other accessible format or will contact the person making the reasonable modification request to obtain any necessary additional information. If additional information from the person who made the reasonable modification request is required, the Executive Director or designee shall provide a response to the request within seven (7) days following receipt of the additional information.

All reasonable modification requests and reasonable modification review requests submitted to the ADA Compliance Officer in written, electronic or recorded format, as well as responses thereto, will be retained by RTC for at least (3) three years.

The ADA Title II web form is available online. 

ADA RESOURCES:

• City of Reno:  Reno Direct (775) 334-4636
• City of Sparks:  contact Customer Service (775) 353-5555
• Washoe County:  311

Title VI

NON-DISCRIMINATION PROCEDURES (TITLE VI)

The RTC is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that the RTC furnishes on the basis of race, color, or national origin. Frequency of service, age and quality of RTC vehicles assigned to routes, quality of RTC stations serving Washoe County, and location of routes will not be determined on the basis of race, color or national origin.

For additional information on the RTC’s obligation regarding non-discrimination, please write to: RTC, c/o Director of Administrative Services, 1105 Terminal Way, Reno, Nevada 89502.